Memory-Lane Monday: Please tell me his name wasn’t Jones | Computerworld
True tales of IT life, fresh every weekday. Got a story of useless users, hapless bosses, clueless vendors or adventures in the IT trenches? Tell Sharky!
OTOH, a sticky on user’s monitor with nothing on it but his name won’t give anything away.
threshold : 0, // You can set threshold on how close to the edge ad should come before it is loaded. Default is 0 (when it is visible).
forceLoad : false, // Ad is loaded even if not visible. Default is false.
onLoad : false, // Callback function on call ad loading
onComplete : false, // Callback function when load is loaded
timeout : 1500, // Timeout ad load
debug : false, // For debug use : draw colors border depends on load status
xray : false // For debug use : display a complete page view with ad placements
Pilot fish and his help desk colleagues do a lot of password resets and have learned that it’s best to sympathize with the callers and normalize forgetting those strings of letters, numbers and symbols. It can happen to anybody is the message.
But some forgetfulness is more normal than others, finds fish, who told one user, “I’m going to reset your password to your last name, with the first letter capitalized.”
Reports fish: “He said, ‘Wait a minute. Let me get a pencil and paper to write that down.
“I then spelled his last name for him and reminded him to capitalize the first letter. He thanked me and hung up the phone.
“Surreal doesn’t even begin to describe how this felt!”
If you want to send me your true tales of IT life,that’s “Sharky” with a Y. Send them to me at [email protected] You can also subscribe to the Daily Shark Newsletter.